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Park FAQs
Quick answers to common questions about bookings, arrivals, facilities, location and support at MYHUB Holiday Parks Dunedin.
Getting Here & Parking FAQs
How far is MYHUB Dunedin from the city centre and airport?
- 5 minutes from Dunedin Octagon (CBD)
- 20 minutes from Dunedin Airport
Is parking included?
Yes. Free on-site parking is available for all guests, with convenient parking close to your accommodation wherever possible.
Is public transport available nearby?
Yes. A bus stop is located directly outside the park, making MYHUB one of the most accessible accommodation options in Dunedin.
Park FAQs
Why stay at MYHUB?
At MYHUB, we’ve combined modern technology with genuine Kiwi hospitality. Enjoy keyless check-in, quality accommodation, family-friendly facilities, and a convenient location—all designed to make your stay easy, comfortable, and memorable.
What are your reception hours?
Our reception is open daily from 9:00am to 6:00pm. If you’re arriving outside these hours, don’t worry—we offer simple self check-in with keyless access.
What time is check‑in and check‑out?
- Check-in: From 2:00pm
- Check-out: By 10:00am
You’ll receive your arrival instructions and personal access PIN before your stay, making check-in quick and hassle-free.
Is reception staffed all the time?
Reception is staffed during our standard opening hours. Outside these times, guests can access their accommodation using our secure PIN code entry system, with our team available by phone if you need assistance.
Do you offer 24/7 check‑in?
Yes! Our secure 24/7 self check-in means you can arrive whenever it suits you. Simply let us know if you’re arriving after reception closes and we’ll send your personalised check-in instructions before you arrive.
Is MYHUB suitable for families?
Absolutely! MYHUB is designed with families in mind, offering spacious accommodation, playgrounds, open green spaces, an indoor heated swimming pool, games room, BBQ areas, and plenty of room for kids to explore and have fun.
Do you have BBQ facilities?
Yes! Guests are welcome to use our communal BBQ area—perfect for relaxing and enjoying a meal with family and friends.
Pet‑Friendly FAQs
Can I bring my pet?
Selected pet-friendly accommodation is available. Please contact us before booking so we can recommend the most suitable option for you and your furry friend.
Are there any rules for bringing dogs?
Dogs must be kept on a leash within the park and cannot be left unattended in rooms or vehicles. Full pet guidelines are provided before arrival.
How does Bark Ranger help pet owners?
Bark Ranger provides guidance on pet‑friendly areas, local walking spots, services and park rules, making travelling with your dog easier and stress‑free.
Accessibility FAQs
Do you offer accessible accommodation?
Yes. MyHub offers purpose‑built accessible rooms and thoughtful site pathways to support a range of mobility needs.
What accessibility features are available?
Features include step‑free access, wider doorways, accessible bathrooms, and easy access paths throughout key areas of the park.
Can I request specific accessibility requirements?
Yes. Please let us know your needs when booking and we’ll do our best to accommodate them.
Tech FAQs
Is free Wi-Fi available?
Yes. Complimentary high-speed Wi-Fi is available throughout the park, so you can stay connected whether you’re working, streaming, or planning your next adventure.
What smart technology is available at MYHUB?
Our accommodation includes fast WiFi, Smart TVs, mobile check‑in, keyless room entry, and an AI‑powered concierge for support and recommendations.
Do I need to be tech‑savvy to stay here?
Not at all. All systems are simple to use, and our on‑site team is happy to assist if you prefer a more traditional check‑in experience.
Live Chat & Support FAQs
What is the MyHub live chat?
Our live chat offers instant help with bookings, park information, and local recommendations, anytime you need it.
Is live chat available 24/7?
Yes. Digital support is always available, with in‑person and phone support during reception hours.
Keyless Entry FAQs
Do I need a key?
No keys, no cards, no hassle! Every room and facility uses our secure keyless PIN entry system, so you’ll never have to worry about losing a key during your stay.
How does keyless entry work?
You’ll receive secure access details before arrival, allowing you to enter your room or site without collecting physical keys.
Is keyless entry secure?
Yes. Our systems are encrypted and monitored, providing safe, reliable access throughout your stay.
Check‑In FAQs
Can I arrive early?
Early check‑in may be available by request, subject to availability on the day.
What if I arrive after hours?
No problem. Late arrivals are supported through mobile check‑in and keyless access.
Campervan FAQs
Can I bring my campervan or motorhome?
Yes! We offer spacious powered campervan and motorhome sites with access to our shared facilities, making MYHUB the perfect base for exploring Dunedin.
Is there a dump station available?
Yes. Our dump station is conveniently located and well maintained for guest use.
Campground FAQs
What facilities are available for campers?
Campers have access to clean shared amenities, communal kitchens, BBQ areas, laundry facilities, WiFi and our heated indoor pool.
Is the campground safe and well‑lit?
Yes. The park is well‑lit, regularly maintained, and supported by on‑site staff and secure access systems.
Booking Policy FAQs
What payment methods do you accept?
We accept Visa, Mastercard, Afterpay, ZIP, Farmlands, Bitcoin and cash.
What is your cancellation policy?
Cancellation and change policies vary by accommodation type and rate. Full details are provided during the booking process.
Can I modify my booking?
Yes. Booking changes are subject to availability and rate conditions. Please contact us as early as possible.
