MYHUB HOLIDAY PARKS – DUNEDIN

1. Rates, Tax and Currency

All rates are quoted in New Zealand dollars (NZD) and are inclusive of GST (15%). 

Tariffs may vary according to season, unit/site type, special events, and availability. Management reserves the right to adjust rates at any time up until a booking is confirmed and a deposit has been received. Confirmed bookings are held at the rate quoted at confirmation. 

We accept payment by Visa, Mastercard, American Express, Diners Club, Farmlands card, Alipay and WeChat Pay. A card surcharge applies to cover payment processing costs, as follows: 

• Visa and Mastercard: 1.5% 

• American Express: 2.5% 

• Diners Club: 3% 

• Farmlands card, Alipay and WeChat Pay: 1.5% 

Surcharges are calculated on the total transaction value and will be displayed at checkout prior to payment. 

 

2. Payment & Deposits

Direct bookings (1–3 units/sites): 

• A 25% deposit is required at the time of booking to secure your reservation. 

• The remaining balance is due 14 days prior to arrival. 

• This deposit structure is flexible and may be adjusted at Management’s discretion for special circumstances. 

Group bookings (4+ units/sites): 

• A 50% deposit is required within 7 days of booking to secure your reservation. 

• The remaining balance is due 30 days prior to arrival. 

• A refundable security bond may also be required for group bookings (see Section 9). 

Third-party / OTA bookings: 

• Bookings made through third-party platforms (e.g. Booking.com, Expedia, Airbnb) follow the payment terms of that platform. 

• A security bond may still apply on arrival, in addition to any amount paid through the platform. 

• A valid credit or debit card must still be provided directly to MYHUB Holiday Parks at or before check-in, regardless of booking channel (see Section 9). 

All bookings, however made: 

• A valid credit or debit card in the name of the lead guest must be provided and held on file for every stay, regardless of how the booking was made or how it was paid for. This applies equally to direct bookings, group bookings, and third-party/OTA bookings. 

3. Flexible vs Non-Refundable Rates

Flexible Rate: Guests may cancel or amend their booking free of charge up to 24 hours before arrival (2.00pm on the day prior to arrival). Cancellations or amendments made inside this window may be charged the full booking value. 

Non-Refundable Rate: No refunds, changes, or amendments are permitted once booked, regardless of circumstance, except where required by law. 

 

4. Cancellations, Amendments and No-Shows

• Flexible-rate cancellations must be made at least 24 hours prior to 2.00pm on the day of arrival to receive a full refund. 

• Amendments that reduce the length of stay within the applicable cancellation window are treated as a cancellation for the shortened portion and may be charged accordingly. 

• No-shows will be charged the full value of the booking. 

• Cancellations or amendments to OTA bookings must be made directly with the relevant OTA by the guest; MYHUB Holiday Parks cannot process these on the guest’s behalf.
   

5. Event, Public Holiday and Peak Period Rules 

Minimum night stays and stricter cancellation policies apply over major Dunedin events (including concerts and stadium events), public holidays, and other peak periods. 

Some dates may be completely non-refundable. Any such dates and conditions will be clearly disclosed to the guest at the time of booking. 

6. Check-In / Check-Out

• Check-in: from 2.00pm 

• Check-out: by 10.00am 

• Early check-in and late check-out may be available on request, subject to availability and/or an additional fee. Please contact Reception in advance to arrange.

7. Children and Extra Guests

Children are classed as 2–14 years of age. Children under 2 stay free of charge using existing bedding or their own travel cot. Maximum occupancy limits apply to all units and sites and must not be exceeded without prior arrangement with Management. 

8. Pets

• Pets are welcome by prior arrangement only and must be approved before arrival. 

• Pets are permitted on powered/unpowered sites and in the following pet-friendly units only: 1x Two-Bedroom Apartment, 1x Studio Spa Unit, and 1x Self-Contained Access Cabin. 

• No pets are permitted in any other buildings or shared indoor spaces. 

• Pets must be leashed and supervised by their owner at all times. 

• Owners must clean up after their pets immediately. Fines may apply for failure to do so.

9. Bonds, Pre-Authorisations& Card on File

A pre-authorisation hold or cash bond may be required at check-in to cover any damages or excessive cleaning costs. This is in addition to any deposit paid at booking and is separate from any group booking bond described in Section 2. 

• The credit or debit card held on file (see Section 2) authorises MYHUB Holiday Parks to charge that card, without further consent, for: damage to the unit, site, or Park property; excessive cleaning costs; and items missing or removed from the room or site (including furniture, appliances, linen, crockery, or amenities). 

• This card-on-file authorisation applies in addition to, and is not limited by, any deposit, bond, or pre-authorisation already collected. 

• Where a guest cannot provide a card meeting this requirement, Management reserves the right to decline check-in or request an alternative acceptable form of security.

10. Force Majeure

Where MYHUB Holiday Parks is unable to fulfil a booking due to causes beyond its reasonable control (for example, severe weather, road closures, natural disasters, or civil emergency), Management may offer an alternative date, credit, or other resolution at its discretion. Travel insurance is recommended for all guests. 

11. House Rules

• Quiet hours apply from 10.00pm to 7.00am. Please be considerate of other guests. 

• No parties or disruptive behaviour will be tolerated. 

• All visitors must register at Reception and must leave the park by 10.00pm. 

• Smoking and vaping are prohibited inside all accommodation units and buildings.

12. Damage, Loss and Excessive Cleaning

Any damage to park property, or costs arising from excessive cleaning beyond normal use, will be charged to the lead guest named on the booking, including via the credit/debit card held on file (see Section 9). 

13. Vehicles, Parking & EV Charging

One vehicle park is allocated per unit or site unless otherwise stated at booking. Additional vehicles should be arranged with Reception, subject to availability. 

EV charging is available in designated bays only. Please do not charge vehicles from standard powered sites or unit power outlets. 

Caravans, campervans and motorhomes connecting to park power must display a current Electrical Warrant of Fitness and comply with the LPG Standard (AS/NZS 5601/3100). Management may disconnect any vehicle without a valid warrant.
 

14. Facilities & Maintenance

Temporary closures of park facilities (such as the pool, laundry, or communal areas) may occur from time to time for safety, servicing, or maintenance reasons. Where practical, notice will be given at Reception. 

15. Health & Safety

• Children must be supervised by a responsible adult at all times while on Park grounds. 

• Adult supervision is required at all times around the swimming pool and BBQ areas. 

• Guests must comply with their duties under the Health and Safety at Work Act 2015 and must not expose themselves, their children, or their visitors to risks that are within their control.

16. Third-Party Bookings (OTAs)

All amendments and cancellations for bookings made through third-party online travel agents (OTAs) must be handled directly via that OTA. MYHUB Holiday Parks will honour the terms confirmed through the platform at the time of booking. 

17. Consumer Law

Nothing in these terms limits or excludes any right or remedy that guests have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where these terms are inconsistent with those Acts, the relevant Act will prevail. 

18. Refund Processing

Approved refunds are returned to the original payment method used for the booking. Any card processing fees incurred may not be refundable. 

19. Privacy

MYHUB Holiday Parks collects only the guest information necessary to manage bookings and stays. No card data is stored on our systems beyond what is required by our secure payment provider.
 

20. Marketing Consent

Guests who opt in at the time of booking or check-in may receive marketing communications from MYHUB Holiday Parks. Guests may unsubscribe at any time. 

21. Governing Law

These Terms & Conditions are governed by the laws of New Zealand, including the Camping-Grounds Regulations 1985 as applicable to holiday park operations.